Frequently Asked Questions

Neural by Arabize supports a broad set of languages including Arabic (Modern Standard Arabic output; Egyptian, Gulf and Levantine understood as input), English, French, Spanish, German, Chinese, Japanese, Korean, Portuguese, Italian, Russian, Hindi and more. All plans reach 140+ languages, including the free Starter plan.

Neural by Arabize runs on a large language model guided by domain styles, glossary rules and Arabic-specific prompting built by Arabize linguists. The system captures context, culture, and dialect nuances to produce translations that are significantly more natural and accurate than traditional machine translation. For critical content, Enterprise customers can request professional post-editing and QA by Arabize linguists.

Neural by Arabize translates DOCX, PPTX, XLSX, CSV, TXT, SRT, MD, HTML, XLF, XLIFF and SDLXLIFF. Starter covers DOCX, TXT, CSV, SRT and MD, plus one PPTX per month. Pro and Pro Plus add Excel, HTML and higher document limits. PDF is not supported yet.

Yes. We do not store the documents or text you translate. The only exception is translation history on paid plans, which keeps your text translations and file names (not the files) for 30 days so you can reuse them, then deletes them. We do not use your content to train models and we do not sell it. Enterprise customers can set a shorter retention period.

Yes, as input. Text written in Egyptian, Gulf or Levantine Arabic is read correctly and translated into any of the 140+ target languages. When the target is Arabic, the output is Modern Standard Arabic. Neural by Arabize does not write in a dialect.

Yes! Pro, Pro Plus and Enterprise plans support custom glossaries. You can define preferred translations for specific terms, brand names, or technical vocabulary to ensure consistency across all your translations.

The Starter plan is completely free and gives you up to 1,000 characters per text translation, 5 text translations per day, files up to 5 MB, and 3 translated documents per month, one of which can be a PowerPoint. No credit card required.

Absolutely. You can upgrade or downgrade your plan at any time. Upgrades take effect immediately. Downgrades and cancellations take effect at the end of the current billing period. No partial-month refunds.